welcome to customer care

have a question or two about shopping at katespade.com? you're in the right place. use the links below to find complete information about orders, payment, shipping, and more.

shipping & delivery

tracking your order

tracking your same day delivery order

united states shipping rates


shipping rules & restrictions

apo / fpo shipping rates

can i return online orders to retails and outlet shops?

international shipping rates

us po box shipping rates

us territories shipping rates

alaska / hawaii shipping rates

continental united states shipping rates

canadian shipping rates

shipping to multiple addresses

damaged or defective items

shipping destinations

same day delivery

in-store pickup

item care

caring for handbags & small goods

caring for shoes

caring for watches

smartwatch set-up and app


gift wrap & messaging

gift registry

how to add gift wrap

compare gift cards

paying with a gift card

gift cards & e-cards

my account

sign in with a single click

create your account

how to reset your password

benefits of a kate spade new york account

join our mailing list


clothing warranty

additional product warranty questions

handbags, baby bags, and wallet warranties

watch warranties

beauty, odds & ends warranties

jewelry warranty

eyewear (by safilo) warranty

lighting warranty

shoe warranties