welcome to customer care

shipping & delivery

tracking your order

tracking your same day delivery order

united states shipping rates

shoprunner

shipping rules & restrictions

apo / fpo shipping rates

can i return online orders to retails and outlet shops?

international shipping rates

us po box shipping rates

us territories shipping rates

alaska / hawaii shipping rates

continental united states shipping rates

canadian shipping rates

shipping to multiple addresses

damaged or defective items

shipping destinations

same day delivery

in-store pickup

item care

caring for handbags & small goods

caring for shoes

caring for watches

smartwatch set-up and app

gifts

gift wrap & messaging

gift registry

how to add gift wrap

compare gift cards

paying with a gift card

gift cards & e-cards

my account

sign in with a single click

create your account

how to reset your password

benefits of a kate spade new york account

join our mailing list

warranties

clothing warranty

additional product warranty questions

handbags, baby bags, and wallet warranties

watch warranties

beauty, odds & ends warranties

jewelry warranty

eyewear (by safilo) warranty

lighting warranty

shoe warranties

returns

return online purchases

returning sale items

can i return online order to outlet shops?

returning ksny by lenox items

returning swimwear

returning furniture or lighting

international returns

returning personalized items

returning legwear and fragrance

shopping & ordering

buying an e-gift card

paying with a credit or debit card

make it mine how-to

how to use a promo code

canceling or changing an order

buying a gift card

item availability

women's clothing sizes

find a shop

price adjustments

how to check your order status

refunds & credits

shoe sizes

using multiple payment methods

sales tax