Caring for Handbags & Small Goods

keep your favorite kate spade new york handbag in tip-top condition with the right care.

classic nylon

a damp cloth and mild soap such as ivory soap or woolite should work to remove most dirt and stains simply by wiping. once the dirt has been lifted, be sure to wipe down the entire bag quickly in order to avoid getting water spots on the fabric. never immerse your fabric handbag in water since it will delaminate the inner lining, causing it to pucker. leather trim can also erode when immersed in water.

fabric

each fabric used in the design of kate spade new york handbags is carefully selected for its color, texture, durability, and beauty. please treat these fabrics with care to extend the life of your bag. we recommend warm water and mild soap on a clean cloth for removing most common stains. please be certain to thoroughly test an inconspicuous area prior to actual stain removal to avoid uncontrollable variations in material reaction. evening bags should be treated with extra special care as delicate fabrics should only be cleaned by dry cleaning specialists. never immerse your fabric handbag in water since it will delaminate the inner lining causing it to pucker. leather trim can also erode when immersed in water.

straw

our fabric and straw handbags are considered seasonal and do tend to wear more quickly. please refer to the care tag enclosed to help you keep it in tip-top condition. we suggest stowing your handbag away from direct sunlight and heat, stuffed with tissue and stored in its dust bag when not in use. try to avoid crowding your handbag when it is in storage to help maintain its shape, and to prevent delicate straws from breaking.

leather care

the leather used in the design of kate spade new york handbags is specially chosen from the finest tanneries in italy and asia. most of our leathers have been treated and are water and scratch resistant. should your handbag become wet, wipe gently dry with a soft cloth. for regular cleaning, a damp cloth and mild leather cream may be applied.

repairs

your kate spade product is made to last, but if something happens, we’re here to help. we offer a one-year warranty on all kate spade bags and small leather goods purchased on katespade.co.id or in our kate spade retail stores. for any quality-related issues within this time frame, repairs are on us. beyond the warranty, repairs are offered at set fees.

submitting your bag for repair

if you have an issue with your bag or small leather good, bring it to any kate spade retail (find one here) or call us to find out more about the repairs we recommend and any estimated fees. our experts at our stores will guide you through the process.
if you need advice before repair, please contact our customer service at 021-29181155 or support@kanmogroup.com

how long do repairs take?

your repair time may vary, depending on the repair.
if you need advice before repair, please contact our customer service at 021-29181155 or support@kanmogroup.com

watch repair

if you have an issue with your watch, bring it to any kate spade retail (find one here) or call us to find out more about the repairs we recommend and any estimated fees.
we provide 1 year warranty from the date of purchase. To find out more about watch warranty please click here.
for more information, please contact our customer service at 021-29181155 or support@kanmogroup.com