Returns & Exchanges

Rules & Restriction

we hope you enjoy your kate spade purchase. if you are not satisfied with the products that you have ordered, products were received damaged, or if you do change your mind, we are pleased to offer a return and exchange policy as below:

  • bags, wallet, accessories products: exchange is up to 14 days after date purchase
  • ready to wear & footwear products: exchange is up to 7 days after date purchase
  • we do not accept returns of pierced jewelry or liquid products where the hygiene seal or cellophane wrapper has been broken or removed
  • products must be unused, unworn, and in good condition. all original packaging must be intact
  • Proof of delivery note / invoice is required
  • this applies to full price items, purchases made during sales, clearance or other promotional periods

returns are only allowed for online purchases. terms of returns and exchanges do not affect your rights if the products are faulty or do not match the image / description.

PT Kanmo Retailindo have a right to determine the final decision of returns and exchanges.

How to Return & Exchange

  1. Return to kate spade nearest stores

    You can go to kate spade stores directly to do exchanges, please do not forget to bring your proof of delivery note / invoice.
    If you need advice before returning the product(s), please contact our WhatsApp hotline at +6221-29181156 or support@kanmogroup.com
    Customer Support is available from Monday to Sunday : 10.00AM to 7.00PM.

  2. Return by delivery

    You can also return the product by sending it through a courier. Please contact our customer service if you wish to do so. Our customer service team will arrange the pickup for you.

    When requesting a return through delivery courier, please attach your proof of delivery note / invoice and photo & video of the product you wish to return.

    Please contact our WhatsApp hotline at +6221-29181156 or support@kanmogroup.com
    Customer Support is available from Monday to Sunday : 10.00AM to 7.00PM.

Refund Policy

If your web order is canceled due to the products are faulty, defective, or out of stock, you can expect a refund through bank transfer up to 14 business days after your order is canceled. The refund amount will match the purchase price. You will be contacted by our customer service for more details.

Otherwise, refund to store credit applies when you wish to exchange your product. Refund will be made right after your order is canceled by adding 'store credit' to your account. The store credit amount will be the same value as what you have paid and can be used for your next online purchase at katespade.co.id.

Your Kanmo Circle points will be reversed back into your account if you’ve spent it on your canceled order.

Warranty Service

enjoy a one-year warranty service for product(s)* purchased at kate spade indonesia. this warranty service includes part replacement, service/repair or product replacement if the product does not function as described properly due to being faulty product because of production error.

PT Kanmo Retailindo have a right to determine the final decision of warranty service.

Bags warranty Service Policy
  • 12 months warranty service from purchased date
  • Applicable for Hardware & Quality related leather/ fabric issues
  • Warranty is void if it is caused by customer negligence or wear and tear
  • estimated process warranty service is up to 14 working days after we received product from you
Watches warranty service policy
  • 2 years warranty service from purchase date for the machine faulty, exclude straps
  • 1 year warranty service from purchase date for the battery life
  • Wear and tear problem won’t be covered by warranty (due to one’s usage - glass chipped or cracked, leather strap worn out, scratches or dents on case, etc)
  • Repair warranty only applies 1 year after repair
  • Customer can go directly to the nearest store for the repair
Kate Spade official watches service center
  • Jakarta
    Watch Care | Fossil & Rip Curl Watch Service & Repair
    Grand Indonesia Shopping Town
    East Mall, 5th Floor,
    Unit #GD2-16, 17
    Jl MH Thamrin No. 1
    Jakarta 10310
    Telp. 021 – 23581344
    Email : watchcare.gi@time.co.id & watchcare@time.co.id
  • Bandung
    Paris Van Java Mall (di dalam Urban Icon Store) Unit #RL-38
    Jl. Sukajadi No. 137-139, Cipedes, Sukajadi, Kota Bandung, Jawa Barat 40162
    Telp: 022-82063730
    Email: uiscpvj@time.co.id
  • Surabaya & Bali
    Grand City Mall Surabaya Lt. 1, Unit #34
    Jl. Gubeng Pojok No. 1, Ketabang, Genteng, Kota Surabaya, Jawa Timur 60272
    Telp: 031-52405825
    WA: +6281219119153
    Email: watchcare.surabaya@time.co.id

How to Claim Warranty Service

  • Ensure your product is within the warranty period, please provide us with your proof of purchase
  • Go to our nearest store to claim the warranty service
  • If you need advice before claim the warranty service, please contact our customer service at  021-29181155 or support@kanmogroup.com. customer support is available from Monday to Sunday: 10.00am to 7.00 pm.
  • Customer can go directly to the nearest store for the warranty service

additional product warranty questions

if you have any questions about our product warranities, please contact our regional centers below to answer any questions!

if you will be visiting your local kate spade new york store for assistance, please bring the original proof of purchase.


support@kanmogroup.com